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Message not showing up on fitbit charge2

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‎09-03-2019 11:26 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-03-2019 11:26 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I was just wondering if the issue with the message not showing up has been resolved.  Is there anything I can try to get it back up and working?

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3 REPLIES 3

‎09-03-2019 14:26

‎09-03-2019 14:26

I am having the same problem.  I stopped receiving messages several days ago.  I made sure the Notification setting was on, both on the app and the fitbit.  I even tried to send a Test Call Notification from the app, but got nothing.

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‎09-03-2019 19:00

‎09-03-2019 19:00

I am having the same problem with my charge 2. I would love for this issue to be resolved. 

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‎09-04-2019 01:08

In response to DedraB

‎09-04-2019 01:08

The problem with text messages showing the sender but not the message is still ongoing. Keep an eye on the following thread where fitbit are posting updates on progress:

 

https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/td-p/3637357

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