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Multiple Issues Charge 4

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‎08-18-2022 08:28 - last edited on ‎01-04-2023 17:23 by Moderator Alum

‎08-18-2022 08:28 - last edited on ‎01-04-2023 17:23 by Moderator Alum

First the Strap broke and it was replaced from Fitbit. Thank you.

 

Then the screen went so dim you could only see it indoors.

 

Then it would not charge.

 

Then it went all crazy flickering , vibrating , screen not responding and doing its own thing.

 

Then it was back to a January 1st date and not connecting to the phone and the brightness was as it use to be but now the battery doesn't last 12 hours.

 

I've read through some articles and I've experienced most of the problems from GPS not working , data not downloading , losing data , incorrect data. 

 

This has been my first Fitbit and I don't think I will get another one.

 

Moderator Edit: Clarified subject

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‎01-04-2023 17:29 - last edited on ‎10-11-2024 10:55 by Fitbit Moderator

‎01-04-2023 17:29 - last edited on ‎10-11-2024 10:55 by Fitbit Moderator

Hi there @Fattyboombooms. Welcome to Community Forums.

Thank you for the troubleshooting steps performed and for the feedback. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check these articles regarding the battery, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit devices battery charging?.

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