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Charge 2 blank screen

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My Charge 2's screen died yesterday after maybe 8 years of the usage. Kudos for high-quality hardware Fitbit. Hope my just ordered Charge 6 will work at least half of this time.

Moderator Edit: Clarified subject

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Hi there, @BorisSl. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 2 went blank, what a journey though, 8 years? Wow, that's amazing! We‘re taking your comments and sentiments in regards to our products and services into consideration. 

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I'm glad to hear that you ordered a Charge 6! Such a great choice. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @BorisSl. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 2 went blank, what a journey though, 8 years? Wow, that's amazing! We‘re taking your comments and sentiments in regards to our products and services into consideration. 

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I'm glad to hear that you ordered a Charge 6! Such a great choice. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Oh, it doesn't went black, it went cracked out. Possibly by almost dead battery. Still showing some dots, still syncing, still measuring pulse and vibrating in silent alarm in it's own way (just one snooze). Maybe I will get screen and battery and try to fix it. 

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