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My Charge 2 won't sync

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‎11-27-2020 10:37 - last edited on ‎12-04-2020 09:04 by Fitbit Moderator

‎11-27-2020 10:37 - last edited on ‎12-04-2020 09:04 by Fitbit Moderator

I've just updated my Samsung tablet and found that my charge 2 won't sync on it, whereas it did on my old Samsung tablet. It did still sync on my Samsung mobile. After charging it now syncs on the tablet but not on the mobile. Advice welcome. 

 

 

Moderator edit: updated subject for clarity. 

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‎12-04-2020 09:20

‎12-04-2020 09:20

Thanks for getting back to us @MBJM. I'll be happy to assist with your Charge 2 syncing inquiry. Thank you for describing what happens with the devices you're trying to sync your tracker. 

 

Sometimes it's recommended to keep devices apart to sync your tracker. Are you trying to sync your Charge 2 with the tablet and your phone at the same time? Please try advise of help article: Why won't my Fitbit device sync?

 

I'll be waiting for your response and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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