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My Charge 3 button has stopped working.

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‎02-22-2021 13:44 - last edited on ‎02-22-2021 14:49 by Fitbit Moderator

‎02-22-2021 13:44 - last edited on ‎02-22-2021 14:49 by Fitbit Moderator

Hello - my Charge 3 button has stopped working completely! It does not vibrate, nor does it function at all when pushed. I have tried the short and long reset instructions, attempting to hold the button for 8 and 15 seconds, but nothing happens. I could use some help. Overall, it seems to be charging up and working, but I cannot back out of the menu items I've navigated to, because the button is not working. Help please! Thank you! 

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎02-22-2021 14:48

‎02-22-2021 14:48

Welcome to the Fitbit Community @TrailPilot.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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