My Charge 3 screen won’t scroll

[Debster1]

Whether I touch the side, or double tap the screen- my screen won’t scroll up to get all my detailed data. 

Moderator edit: updated subject for clarity. 

[SunsetRunner · Accepted solution]

Try a Restart and do it several times if necessary.

[Debster1]

Thanks! I read another thread that said to put it on the charger and hold side button for 8 seconds. Got a smiley face. Then it worked. I’m assuming that is the same as a restart. 

[SunsetRunner]

Yes, as my link to the instructions will verify.

[Perlidia]

This worked for me sans smilie face. Connected to power and held start button until I saw Fitbit icon. Scrolling values under the clock were then displayed 

[AndreaFitbit]

Welcome to the Fitbit Community, @Perlidia. Thank you for letting us know that restarting your Charge 3 made your screen scroll.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.