My Charge 3 shows code 001

[GemmaPam]

Hi All

I know this has been asked before.  I have code 001 on my charge 3. I've tried holding for 15 seconds and waiting for vibrations etc from another post but it still usnt doing anything. Dies not go blank, no smiley face. Nothing! Thank you for any help! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @GemmaPam.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to get them resolved.

In this case, please perform a regular restart followed by a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.