My Charge 3 won't constantly sync

[Jim102300]

Half the time I get a message my Charge 3 failed to sync.

Even more disappointing is that when I go to time an exercise it’s defaulted everything to Pilates.  Pilates isn’t checked under my exercises.

All of this happening daily is getting aggravating 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Jim102300, it's nice to see you around the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that you're having syncing difficulties with your Charge 3 and with the shortcuts. I'm here to help you and get you back on track.

For the syncing difficulties, I'd like to recommend you following the troubleshooting steps provided here: Why won't my Fitbit device sync? 

About the shortcuts on your Charge 3 that only show Pilates several times in a row, I was experiencing the same, but I fixed mine by going into the exercise shortcuts and deleting all of the ones listed (my Charge 3 was showing Pilates, Pilates, Pilates but my app listed run, treadmill, bike etc). Then, I re -added the ones I wanted and synced my phone again. 

If that doesn't work, please be so kind to set up your Charge 3 as a replacement device by following these instructions:

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.