My Charge HR has stopped syncing. - Fitbit Community

My Charge HR has stopped syncing.

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Kita10

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I have owned my fitbit for a couple years and it has stopped syncing. I have uninstalled and reinstalled it, restarted phone, nothing has helped.

Moderator edit: updated subject for clarity

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

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The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

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