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My Fitbit Charge 2 can't sync.

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‎08-16-2019 10:13 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-16-2019 10:13 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi, recently I've bought a new mobile phone (android). First week there was no problem, but then my app said "No device found". I tried resetting my tracker a few times in a row, restarting my phone, forcing the app to stop, clearing the cashe in the app, uninstalling fitbit app, pairing it back again... Last week I managed to get it work, by pairing my tracker with my laptop (windows 10), updating the tracker and then syncing. It worked for a day, but since then it's had problem to sync and again the app says "no device found". When syncing with my laptop, it works just fine. Thank you for helping advice.

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‎08-16-2019 22:08

‎08-16-2019 22:08

My charge 2 won't sync, keep saying device not found. As of august 16th 2019. What do I do?

 

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