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My experience with Charge devices

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‎10-24-2025 12:07 - last edited on ‎10-25-2025 09:47 by Fitbit Moderator

‎10-24-2025 12:07 - last edited on ‎10-25-2025 09:47 by Fitbit Moderator

Hello.

I used to own a Fitbit fitness band and so did my wife (I forgot the name, it was "Charge" or something). We had the 2nd and 3rd generation, I think, but both broke after 2-3 years.

I then noticed that everyone's Fitbit breaks after 2-3 years.

 I liked the tracker, but the durability was pathetic.

Moderator edit - updated subject for clarity and word choice

10.0.0.0.1 192.168.1.254
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‎11-04-2025 12:22

‎11-04-2025 12:22

Hi @kailing. Welcome to the community forums.

Thank you for taking the time to share with me these details about your experience with Charge devices. Sorry to know all the difficulties that you experienced. 

Please note that Fitbit products are manufactured following strict quality controls to ensure their durability and effectiveness according to the demands of our customers. However, this does not guarantee that in some cases certain features of the trackers will be affected by causes outside the manufacturer.

I apologize for the experience and for any inconvenience caused and again, thank you very much for the feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

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