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My step count is getting reduced-Charge 3

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‎07-24-2021 14:41 - last edited on ‎07-26-2021 17:58 by Fitbit Moderator

‎07-24-2021 14:41 - last edited on ‎07-26-2021 17:58 by Fitbit Moderator

I just completed a long hike logging in 25K steps over 10 miles and synched it to the app...when I arrived home my step count was reduced to 13k steps (yet all of the other dashboard items stayed the same).

 

This is the second time this week that this has occurred...having lost about 10K steps only a few days ago after logging in more than 20K that day...

What's going on?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎07-26-2021 17:57 - edited ‎07-26-2021 17:59

‎07-26-2021 17:57 - edited ‎07-26-2021 17:59

Welcome to the Fitbit Community, @JimmyKalb.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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