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New Charge 2 wont set up

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‎02-19-2019 13:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-19-2019 13:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Brand new replacement Charge 2.  Trying to set up - got charge but won’t syn with IPad or IPhone.  Blue tooth on on both devices but can’t locate it.  Tried restarting both IPad & Iphone.  Also tried restarting Fit bit

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‎02-19-2019 14:12

‎02-19-2019 14:12

Welcome to the forums! 

 

Is there another FitBit around? Asking as you said Blue tooth on Both devices

 

If there is you need to move one away as they will interfere with each other while setting up

 

Hope to see you around the forums! Join in on the discussions forums!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-20-2019 10:10 - last edited on ‎01-23-2026 02:38 by Fitbit Moderator

In response to WendyB

‎02-20-2019 10:10 - last edited on ‎01-23-2026 02:38 by Fitbit Moderator

Hi @EmmaCobbett, let me give you a warm welcome to the Community! Thanks for trying a few tips prior posting. As @WendyB  said, since you received a new Charge 2, maybe the old one still charged and is interfering with the Bluetooth signal of the new one, so please forget the device from the Bluetooth settings of your iPad or iPhone and then try to set up the new one as a new device. 

I'll be around! 

Heydy | Community Moderator, Fitbit
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