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New Charge 3 will not Setup

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‎03-12-2022 12:40

‎03-12-2022 12:40

Can’t get past Intro screen on a relatively new Charge 3 (logo + scrolling “www.fitbit.com/setup”). Bluetooth on Samsung Galaxy Note 4 [SM-910V (2014) Android 6.0.1 (Marshmallow)] see’s the Charge 3. Flashing lights for heart-rate monitor no longer flash. The fitness tracker has been fully charged. Have the Fitbit dashboard applet running in Windows10 on a Dell laptop. It does not reognize Charge 3 and lacks any configuration tab.

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4 REPLIES 4

‎03-12-2022 14:20

‎03-12-2022 14:20

Hi @silicontundra  you need a minimum of Android 8 to use the Fitbit app. The new devices need a mobile device to set up.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-13-2022 18:23

‎03-13-2022 18:23

I have ordered on eBay a Blu View Mega with Android 9 running on GSM Tracfone network with 32GB and replaceable battery, like my Samsung Note 4. Factory Open box at $50. Wish me luck.

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‎03-13-2022 19:35

In response to silicontundra

‎03-13-2022 19:35

@silicontundra hoping it works for you!

Stepping in the U.S.A. since September 2013. Android 14

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‎03-15-2022 16:57 - last edited on ‎05-28-2024 05:57 by Fitbit Moderator

In response to Odyssey13

‎03-15-2022 16:57 - last edited on ‎05-28-2024 05:57 by Fitbit Moderator

Welcome to the Fitbit Community, @silicontundra and thanks for getting back to us @Odyssey13. Thank you for letting us know about the phone model you'll get. 

Please let us know if you're able to pair your tracker. Please check: How do I set up my Fitbit device?

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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