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New update

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‎04-07-2020 13:28 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-07-2020 13:28 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I think my fitbit charge 2 got messed up crom the update, as it appeaes others have too.  The screen keeps scrolling "www.fitbit.com/setup"  and and when i go there it just gives me a link to download the app (which i already have) .  Idk what to do, tried restarting it and it wont do anything. After i got home from work, i thought it died maybe, as it was blank screen and it wouldnt turn on.  After putting it on the charger, was around 70% last night, it vibrates a little like when charging but that display is still scrolling across the screen. What can i do to fix it???

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2 REPLIES 2

‎04-07-2020 15:48

‎04-07-2020 15:48

Fitbit SCREWED UP my CHARGE 2 with last update! Fitbit SHOULD either CORRECT or REPLACE with NEW Fitbit! Totally Pissed Off! LAST Fitbit I WILL BUY!!!!

Fitbit reply to rmlitt1973@outlook.com

Update trying to push Premium, screwed up my watch! Will never buy Fitbit AGAIN!

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‎04-08-2020 03:00

In response to MarieRobert1973

‎04-08-2020 03:00

I am feeling the same way right about now!!  I almost feel like it was made to make us upgrade?!  What in the hell fitbit, can you please fix this issue!!  My charge 2 is barely a couple years old and worked just fine before the update!

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