help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No help available!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2020 06:13 - last edited on ‎09-16-2020 10:22 by

‎06-15-2020 06:13 - last edited on ‎09-16-2020 10:22 by

I have been trying to connect with an actual person to help me and it doesn’t seem Fitbit is available!!! I would like answers with regards to my husband’s screen which is simply not there at all anymore! It went from the white lines to nothing! I have tried all the suggestions; plug in, turn on, hold buttons, etc. It is broken. This is clearly a defect because I have seen the number of posts with regards to it. My warranty ran out dec2019, but feel like some compensation is owed...It is unacceptable to sell a product that stops working after 15mos. Fitbit customer service, please contact me.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-15-2020 06:48

‎06-15-2020 06:48

 Fitbit won't contact you, so why don't you get with them? Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes