After my band broke in half within less than one year since purchasing, I submitted a claim (#CCF-96035) on the website, on Feb 25th. On the same day, I have spoken with customer support via live chat since the display was faulty too. After performing somes tests they realised it was indeed a faulty display and accepted to provide a new one. I then explained the wristband situation and the previously submitted claim.
However and a few days later, the replacement display arrived, but no wristband. I have since then spoken with customer support at least 4 times, and I keep being asked to wait for an email as this claim is being dealt by a ''higher department''. My device is still under its warranty period and I have also provided clear photos where it's possible to see the exact place where the wristband broke.
This has been an incredibly frustrating experience as I have been a Fitbit user for 5+ years now - also this is really putting me off the idea of ever getting a new Fitbit device. I would really appreciate some updated feedback and/or another solution to my Charge 3 broken wristband, possibly a replacement, so I can actually wear my tracker again. Thanks.
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