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No sleep breakdown

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‎06-06-2020 03:12 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-06-2020 03:12 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

My Fitbit charge 3 stopped giving me a breakdown of my sleep a few weeks ago. Anyone else have this problem? I uninstalled the app and reinstalled it a couple of times. The software is up to date. I have cleaned the sensor but still no breakdown, just the number of hours. Any help/advice would be appreciated. Thanks. Julie 

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‎06-06-2020 03:24

‎06-06-2020 03:24

Hi

Laptops need a restart sometimes and so does this amazing little Fitbit. :sun_with_face:

Restart your charge 3 - on your charge 3 scroll left to settings - open - scroll up to About - open - scroll up to Reboot device - open. 
This works 😊

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‎06-06-2020 04:12

In response to Anoroc20

‎06-06-2020 04:12

Thank you! I have just done that so hopefully it does the trick. I’ll let you know tomorrow 😁

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