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No sleep data on Charge 4

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‎10-13-2023 19:40 - last edited on ‎10-14-2023 12:06 by Fitbit Moderator

‎10-13-2023 19:40 - last edited on ‎10-14-2023 12:06 by Fitbit Moderator

After my app changed it no longer records my sleep data. Tried resetting. No change. 

 

Moderator edit: clarified subject.

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‎10-14-2023 11:59

‎10-14-2023 11:59

A warm welcome to the community @Catrn100 

Thank you for sharing the details about this inconvenience with your Charge 4.

When your body is completely at rest and you haven’t moved for about an hour, your device should record that you’re asleep. Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
  • If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
  • If your device’s battery is critically low.

If you haven't done so already, please follow the steps listed here.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. 

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‎10-14-2023 11:59

‎10-14-2023 11:59

A warm welcome to the community @Catrn100 

Thank you for sharing the details about this inconvenience with your Charge 4.

When your body is completely at rest and you haven’t moved for about an hour, your device should record that you’re asleep. Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
  • If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
  • If your device’s battery is critically low.

If you haven't done so already, please follow the steps listed here.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. 

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