help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2020 06:39 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-28-2020 06:39 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

After wearing my Fitbit swimming with my kids last week, it basically died halfway through the afternoon. I plugged it in and it later came back on, but had to charge all night to get a full battery back. I wore it for a couple hours the next day and it was dead again. Now, there are black lines through the screen and it goes dead within a few hours of removing from the charger regardless of having a smiley face when removing it. Also wondering if there is corrosion or breakdown on the charging pins because it is intermittent and "positional" when it is plugged in.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-29-2020 20:40

‎07-29-2020 20:40

Update since yesterday morning: attempted the 8 second and 15 second resets. It now will display only the smiley face (with lines through it) while plugged in, and appears dead when not plugged in, not responsive to touch and will not vibrate. Very disappointed, especially when reading 4 pages of people having similar problems in 24 hours! Also, nobody has contacted me regarding my problems from customer service! Seriously Fitbit, get your act together or this girl is switching brands!!!

Best Answer
0 Votes