Not receiving notifications on Charge 2

[momof3alj]

My Charge 2 wasn't syncing. I did troubleshoot via Google and got it to sync except for notifications. Nothing I have tried will get the notification vibration to work again. Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @momof3alj, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? When was the first time you experienced this? Are you not receiving notifications at all or just one type of them? Is your device vibrating with silent alarms or when you plug it into the charger or nothing at all?

In the meantime I receive your answers, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

[momof3alj]

Thanks for responding. I have an LG android phone. I had to uninstall the Fitbit app last week. When I reinstalled it Fitbit would not sync with my phone. After troubleshooting I have been able to get everything to sync except phone and text notifications.

Sent from Yahoo Mail on Android

[RicardoFitbit]

Thanks for your prompt reply @momof3alj.

I appreciate all the details that were shared with me. Can you please specify which LG phone are you using? Is it compatible with our products and services? Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists.

I'll be waiting for your reply.

[momof3alj]

Yes, it's compatible. I have been successfully using the Fitbit since last November. It's  an LG VS501.

Sent from Yahoo Mail on Android

[RicardoFitbit]

Your update is appreciated @momof3alj.

I'm afraid to let you know that the LG VS501 is not listed as a compatible device with our products and services, therefore, this could be the reason why you're not receiving notifications on your Charge 2 anymore. Even though your phone is not compatible, please try restarting your Fitbit and then uninstall/reinstall the app. Re-setup the notifications feature and let me know if the issue persists.

I'll be here if further assistance is needed.

[momof3alj]

Thank you for your help but the notifications are still not working.

Sent from Yahoo Mail on Android

[RicardoFitbit]

You're welcome @momof3alj, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with the notifications feature of your Charge 2. Our last resource to fix this will be the information that are specified on: What should I know about using the Fitbit app on my Android phone?, please keep me posted and let me know the issue persists. If so, please try with a compatible device instead and let me know how it goes.

I'll be around.

[momof3alj · Accepted solution]

Thanks for all your help. I figured it out. When I reinstalled the app I had to go into notifications and enable them. All working now!

Sent from Yahoo Mail on Android

[RicardoFitbit]

Thanks for your update @momof3alj.

I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.