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Not recording exercise

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‎05-14-2019 08:33 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎05-14-2019 08:33 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Hi, my Fitbit has stopped recording my exercise... I have done 177 minutes in total and it has only recorded 34 minutes?!? It worked yesterday morning (that’s the 34 mins) but hasn’t recorded anything since then! I’ve done everything it says on the help page and still nothing, any advice would be really grateful. TIA 

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‎05-14-2019 09:47

‎05-14-2019 09:47

Hello @Tanya2017 not enough information. 

What type of exercise?

Which mode did you use to record said exercise?

Did you have any unusually long pauses shutting the exercise?

By mode I'm asking if you let Fitbit decide or if you used the manual start function by holding in the button. 

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‎05-14-2019 10:03

In response to Rich_Laue

‎05-14-2019 10:03

I’ve done over 3 hours of walking the last 2 days and an hour at the gym. Normally it just tracks it all for me, but since my walk yesterday morning it hasn’t tracked any exercise. 

 

Ive never had an issue with it before as It’s just tracked it automatically. My active minutes are adding up, It’s just not adding it to my exercise bit.

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