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Not tracking Sleep Stages

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‎06-11-2019 21:31 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-11-2019 21:31 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Had no problem for years with sleep tracker on my iPhone. Got an android phone 2 days ago and sleep will not track. Nothing 

Even started begin sleep manually in app, awake to use bathroom told me I slept 2hrs 36hs on the colourful manual sleep screen. Clicked OK to see it in app and zero.. Like I hadn't been asleep. Pretty fed up now sleep tracker is do important for me. 

 

Moderator edit: Subject for clarity 

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‎06-12-2019 12:12

‎06-12-2019 12:12

Hello @Bizzarebird thanks for bringing this to my attention, I'm happy to help you and give you a warm welcome to our Community.

 

I'm sorry to see that you feel in such way, I totally understand how frustrating this matter can be. For me to better assist you, can you please let me know which Android mobile device you're now using? Also, you're not receiving Sleep Stages or sleep information at all? I recommend you to check our help article: How do I track my sleep with my Fitbit device? in the meantime. 

 

Keep me posted, I'll be here. 

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‎06-12-2019 15:13

In response to RicardoFitbit

‎06-12-2019 15:13

It's all worked find on iPhone. I am using Android 9.0.1 now on my new phone. It doesn't show any sleep like I have been awake all night but if l edit sleep to what I think I slept I get the sleep patterns. I reinstalled and got cannot find tracker.

Last night I started the manual l begin sleep at 1.30am at around 4.50am I got up and selected I am awake, it said 2hrs 36mins of sleep click to see patterns. Nothing so messed about and uninstall then today got sleep from 5.15am until l got up but totally nothing for the 1.30-4.50am period of sleep. But it did track sleep upto now.

It's strange because heart rate tracks no problem but sleep I don't get it. The data of patterns is there is I create a sleep log when it doesn't show anything but it couldn't do it itself. I will see what happens tonight. 

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‎06-18-2019 13:31

In response to Bizzarebird

‎06-18-2019 13:31

Thanks for your reply and the information provided @Bizzarebird, my apologies for the delay in responding.

 

Can you please let me know if you new Android mobile device is on our list of supported devices with our products and services? If you're having setup difficulties after reinstalling the Fitbit app, please follow the steps from our help article: Why can't I set up my Fitbit device? and let me know how it goes. Also, can you please let me know if you took in consideration the help article that was previously posted?

 

Looking forward to your reply, let me know if you have any additional questions. 

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