Notification when device disconnected

[MJEfb]

I've had a terrible time with my fitbit app on my phone randomly losing connection with my Charge 2. I have no idea that it's happened until usually a couple days later. Sometimes even trying manual re-syncing from the app doesn't work for a while and I'm forced to either reboot my phone or wait for a subsequent automatic sync attempt to magically start working again. FWIW, I'm running the app on a Samsung Note 9 with the latest updates installed, All Day Sync turned on and Bluetooth enabled. So frustrating!!

If for some reason it's really that hard to insure that the phone app is able to stay connected to my registered devices, how about just providing a per-device setting to alert me when it is no longer connected to the app so I can at least know when it occurs and I can take whatever proactive steps are necessary to get them back in sync again.

[RicardoFitbit]

Hello @MJEfb thank you for bringing this to my attention, it's a pleasure to assist you with the connectivity difficulties you're experiencing with your Charge 2.

Seems odd that you're experiencing such difficulties with your Fitbit device and the Samsung Galaxy Note 9, even more when your mobile device is compatible with our products and services, I appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Also, please try the following steps:

1. Force quit the Fitbit app
2. Uninstall the app from your Galaxy note
3. Make sure that the Android version of your mobile device is up to date
4. Reboot your mobile device
5. Reinstall the Fitbit app
6. Let me know if the issue persist

I'll be around, don't hesitate to ask me any additional questions you may have. 

[MJEfb]

Thank you for the reply @RicardoFitbit. I did go through the referenced page when trying to self diagnose the problem both with this phone and earlier phones and charge devices. The steps mentioned did not help with the problem and at some random point in the future the phone and device would lose connection and I would have trouble syncing the two when I finally became aware of the issue.

This is why I requested this enhancement to the app to allow for it to provide notifications when this situation arises.

[RicardoFitbit]

Hi @MJEfb thanks for your reply, my sincere apologies for the delay in responding your post.

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting. My best advise will be to keep your Android version, Fitbit device firmware version and Fitbit app up to date. Please do not hesitate to contact me back if you require further assistance. 

You can also try the syncing process with your computer or another compatible device to avoid this connection difficulty.

See you around.