Ongoing Issue with Screen Brightness on Fitbit Inspire 2

[patriciastr.]

• Dear Fitbit Support,

I’m reaching out because I’ve been experiencing ongoing issues with the screen brightness on several replacement units of the Fitbit Inspire 2.

Despite trying all the recommended settings — sleep mode, screen brightness, syncing, firmware updates, and different clock faces — the display remains extremely dim and nearly unreadable. I’ve compared it directly with a family member’s Inspire 2, and the difference is significant. Mine is far too dark to use comfortably.

I’ve returned the device three times under warranty, followed all the required steps, and even submitted a video to demonstrate the issue. Unfortunately, the problem remains unresolved.

Meanwhile, my Premium subscription continues, even though I’ve been without a usable device since March 2025.

I would really appreciate a permanent solution to this problem or an alternative option, as this situation has been going on for several months now.

[LZeeW]

Hi @patriciastr.   This is a user to user help site, not Support.  No one here can help you.  Please contact Support for more help.

I also want to point out that Premium is part of your account, not tied to a device.  It has extra features and additional insights.  Sadly, it continues whether your device is working or not.  I hope you get a resolution soon.