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‎01-17-2020 19:58 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-17-2020 19:58 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

After subscribing for.premium I get an error "Looks like you cancelled your payment, please try again. Error code:1002." My apple account is correctly set up. What is causing this problem?

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‎01-18-2020 00:07

‎01-18-2020 00:07

Hi @Payment A warm welcome to the Fitbit Community Forums. Sorry to hear about this, it sounds like it will require some assistance from Customer Support, You can contact them via this link here 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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