01-08-2020
09:15
- last edited on
09-27-2020
16:58
by
MatthewFitbit
01-08-2020
09:15
- last edited on
09-27-2020
16:58
by
MatthewFitbit
I suppose this topic is a bit redundant - so frustrating. 😑 I purchased two Charge 3 special edition trackers in late November of last year. My husband's died all together within the first three weeks - for which it was readily replaced and gratefully so. 😅 Over the past year, My Charge 3 has experienced similar connectivity problems, as mentioned in many of the posts here, but I do realize all electronics have issues of one sort or another.
However, in September of 2018, my device's display started degrading with a couple vertical lines. Nothing too bothersome, and frankly, I hoped the issue would correct itself. Unfortunately, it's only worsened. 🙄 I've tried all the suggestions posted here related to correcting the problem but now it's really unreadable making it pretty useless considering the other issues. Aaaand, of course, now it's past the warranty so not sure how willing the company will be in helping out.
Hoping the experience will be a positive one, I guess the jury is still out as to whether we will bother with Fit Bit again or move on to another company. 🤔
Answered! Go to the Best Answer.
01-08-2020 11:08
01-08-2020 11:08
01-08-2020 11:08
Contact Customer Support.
01-08-2020 13:22
01-08-2020 13:22
Thanks, seems that's probably the route I should have gone to begin with.