04-05-2020
10:05
- last edited on
09-08-2020
10:02
by
MatthewFitbit
04-05-2020
10:05
- last edited on
09-08-2020
10:02
by
MatthewFitbit
A month ago, I got a Charge 3 & wore it to bed. It told me I walked thousands of steps while sleeping. Several times, I met my 10,000-step goal while asleep. It also said I burned thousands of calories while asleep. I reset it & changed the sensitivity. Nothing worked, so I returned it & got a Charge 2. It arrived yesterday. This morning it told me I walked 2564 steps while sleeping and burned 2149 calories during sleep. I reset the sensitivity & re-synced it. I also logged the entire sleep period as driving to reset the steps to 0. I thought the Charge 3 was defective, but now I have the same problem with the Charge 2. I have read the on-line manual to make sure I am wearing it right. I am incredibly frustrated and ready to return this one and give up entirely. It's maddening that this continues to happen. How can I stop my charge from counting steps while asleep & how can I stop if from saying I burned thousands of calories every night? I shouldn't have to log my steps as driving to get a 0 start every morning. It should not be counting steps when I sleep! Please help.
04-05-2020 13:39
04-05-2020 13:39
So your tracker is not counting steps at night anymore?