help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Quick settings menu without haptic button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2020 17:16 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

‎07-14-2020 17:16 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

Hi: My Fitbit charge 3 is about 10 months old. Problems started a few weeks ago:

•Screen wake doesn’t work

•Haptic button doesn’t work

•black horizontal lines on the screen

 

I tried the following:

•I rebooted Fitbit a few times (from device menu), didn’t help

•I tried to update firmware through the app, but I’m getting “unexpected error. Your device is already up-to-date”.

 

Any suggestions what else can I try to make it work properly? Thank you.

Best Answer
Labels:
0 Votes
0 REPLIES 0