Replacement Charge 2 won't pair

[TaraDactyl83]

I recieved my replacement Charge 2 and my LGv30 will not pair with it. My old charge 2 pairs just fine. My boyfriends phone sees the replacement charge 2 in Bluetooth ( unless its seeing my old charge 2? Not sure it can if it's paired to my phone.) updating my phone, rebooting ( many times in between troubleshooting) I have turned off/ Bluetooth , unpaired/deleted old charge, tried to replace old charge with new charge, uninstalled fitbit app, reinstalled app, tried hard restarting new charge but it just shows the setup screen fitbit.com/setup the only thing I haven't tried is logging out of fitbit then back in ( that I know of). I contacted support and they gave me a return label and recommended sending back for a second replacement. I don't really want to wait another 2 weeks . 😭 I don't see why the new one won't pair with my phone while the old one pairs just fine.  

Moderator edit: format

[csher987]

I've been down that road, many times. I think the only option at this point is to just suck it up and buy another brand of tracker. Sort of "fool me once" mindset.

[gab_tz]

Yeah, I guess at some point it will come down to this but currently I'm not ready to give up. 

I initially had the Charge HR which I really liked but the plastic back came off after a bit more than a year and I opted for upgrading to Charge2 using the offered discount. Now, again just a bit more than a year my battery has degraded drastically and this time I chose the replacement instead of spending more money on a product that can't even make it till the end of the warranty. So i'll be doing everything I can to get a working replacement so I can at least get somewhat close to getting my money's worth. 

[af_100]

I also received a replacement that wont sync Im now waiting on the follow up email after being escalated 

[jcovingt]

I’ve got a charge 2 that won’t pair. I understand we’re awaiting a firmware or app update?

[Craigps26]

Apparently 

[Starfire84]

They sent me two replacement pebbles that wouldn't pair so my partner rang
them and they sent me a new complete watch, which I'm pleased to say has
worked fine. My advise is definitely give them a call and tell them all you
have done to try to pair the pebbles and on what you've tried to pair them
with. Best of luck.

E Hanley

[Craigps26]

That’s quite interesting because after 4 hours on the phone in total I’ve
gotten three replacements that all didn’t work
--
Craig Papajohn-Shaw

[Starfire84]

My charge 2 was just under 2 yrs old and they sent me out 2 new pebbles,
neither of which would pair to anything we tried to pair them with. My
partner then found the number on the fitbit site and rang them. Within a
few days I had a brand new full fitbit watch replacement which has paired
and works just fine. I'm wondering if it's fitbit way of trying to get
people to get fed up and take the money off voucher so they can ultimately
get more money out of customers instead?! Best of luck

[Starfire84]

That's really unfortunate. I wasn't there when my partner rang them as I
was at work but perhaps it just comes down to who he got hold of and the
way the conversation panned out idk. I wish you the best of luck though.

[gab_tz]

You really got lucky with a whole new device, good for you 🙂

Unfortunately we don't have a phone for Fitbit support here in Bulgaria. And I won't make international calls when they have all these channels for communication which also leave a trace. And they should work.

I will wait for some time, I'm really curious what their fix will be. But if no satisfactory solution is provided soon, I will be contacting the ECC. 

[christopr1]

I’m still waiting, I’m wondering if any of you guys have hopefully had things resolved. 

[Najube]

Same issue here and was on Chat Help and went through all of the steps Very Frustrating!

[Najube]

We’re you able to sync 

[ebohmstd]

Still unable to set up my replacement Charge 2  

[Najube]

Also Fitbit screen just shows Fitbit.com/setup

[SunsetRunner]

Having the same issue.  I have a charge 2 which was connected to the app but stopped syncing.  Not knowing of this issue, I stupidly removed the device from the app and my Bluetooth thinking it just needed a reboot/reconnect. Can't get the **ahem** thing back on now and I've done everything I possibly can.

Has the Charge 3 rendered the Charge 2 useless??  I only got mine in September 2018 and actually really like it.  I really need this working again ASAP! 

[Samnhe3]

I am having the same problem! I have had 2 replacements sent to me now and non of them will sync, I've tried all the troubleshooting and spoke to customer support about 3 times and they just say, this is a known issue please keep your device and it should be fixed soon. I don't get why I've been offered a replacement that doesn't work!.

[Mander13]

I am having the same issue and my replacement was issued about three weeks ago. I have spoken with Fitbit several times by phone over the past couple of weeks and finally by chat this morning. I was given the same explanation that this is a "known issue" they are working on fixing but there is no anticipated deadline in sight. I fail to understand why they are sending out non-working replacements but that seems to be the case. When I asked if there was an alternative solution available I was told Fitbit only offers "like for like" replacements - maybe it's all in the fine print as I was given a non-working unit for the non-working unit I already had. Hoping this will be fixed soon and that this is not a ploy to trick unsuspecting buyers into purchasing the newer better model. Very disappointed.

[Najube]

I believe they will provide you a credit if you upgrade to Charger 3. I agree it is very disappointing and not a way to maintain customer relations. If I go to purchase another tracking device it WILL NOT be a FitBit. Good Luck!

[Amandacox]

Same here. Mine has not working since 12/04/2018 and I am on the second replacement tracker. I am just beyond frustrated with the poor customer service from fitbit. I was doing really well with my diet and exercise and relied my fitbit to help keep me on track. I guess fitbit just isn't concerned with people after they spend their money on a fitbit product.