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Replacement Charge 3

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‎06-21-2020 06:04 - last edited on ‎09-16-2020 09:49 by Fitbit Moderator

‎06-21-2020 06:04 - last edited on ‎09-16-2020 09:49 by Fitbit Moderator

I’ve just received a replacement Charg 3. Does anyone know how to set it up on your existing account? I’ve disconnected Bluetooth on my old one but I just keep getting codes sent to the old one and not the new one?

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2 REPLIES 2

‎06-21-2020 06:16

‎06-21-2020 06:16

1. The old unit should be as far away from your phone as possible - leave it at the other end of the house.

2. Open the phone app and then tap on add a device, then select Charge 3

3. You should get a question as to whether you want to replace the old unit, say yes and then follow the directions. This should link the new device to your account.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎06-21-2020 06:24

In response to wtksk8r

‎06-21-2020 06:24

Thank you so much! Seems to be setting up ok now 😉......once I’d moved my old one.

Sent from my iPhone
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