Replacement charge 3

[Lollap0p]

I'm being sent a replacement charge 3 after having screen brightness issues. Does this mean I will get the watch only or will a new removable strap be included? 

[Rich_Laue · Accepted solution]

I'm not sure, what did they say that they are sending you?

Sorry, but your asking Fitbit users.

[Lollap0p]

 I know I'm asking Fitbit users I'm asking to see who's been told the same to see what they were sent! They said they'd be sending a replacement.... so presumably that means the whole thing but I have now read things on here which say that they have only been sent the watch component no strap. 

[goldenrodfarm]

They replaced only the face for me, nothing else.

[Islayy]

I have just got my replacement today and its the tracker only . The email directs you to a site to set it up but icant access the site... Something about  too many cookies? I have no idea 😒

Good  luck with yours. 

[K80G]

You are only sent the tracker - the e-mail from Customer Services that says you will be sent a replacement does state that it is tracker only and to keep all straps, cables etc (in very small print but it does say it!)

[Cal-N8tv]

They will sent you a new unit (no bands); I’m on my 2nd replacement in less than 1yr due to screen lines (virtually unreadable) and blank/black screen (would vibrate and sync with info, but nothing showed on the face of the unit).

[colaschmit]

When I got mine replaced, I was given the exact thing I already had.  Except those 2 didn't work either and now they won't replace this last replacement because it's been over 1 yr since my original purchase 😞 not happy with them anymore.

Hope it works out for you.

[Cal-N8tv]

Yeah...I’ve been with Fitbit since its inception and this is the only time I’ve really been disappointed (especially since since I told everyone how great they are and to buy one; or I’ve bought one for family members). The Charge series has been my only issue. I almost went from C3 to the new C4, but they appear to be having the exact same issues. If it’s known there’s an issue...why keep making/selling the product! Either recall/replace with a correctly working item (not one that lasts only 3-4 months) or grant allowance of what the consumer paid to put toward another one (of any series), not just a discount. I’m sure when my year is up, so will the replacement...but at least I’m not still spending money until that time. 

I still like Fitbit, but this is very disappointing.

[colaschmit]

my exact thoughts 😞 Thanks