Replacement fitbit

[Sal3pink]

I have a replacement fitbit and can't sync it to my app. Can't get it to work at all. Fitbit says download or update the fitbit app to set up. I have tried updating the app - it says it is syncing but  nothing happens. Can anyone help?

[Julia_G]

Hi, @Sal3pink , have you actually connected it to your account?  When the app is updated you need to open the app and click on the small person icon/photograph top left - that takes you to the account screen.  On the account screen scroll down to + set up a Device.

On the set up screen choose Charge 4.  You will get a message saying there is already a charge 4 connected to your account; do you want to replace it?  Confirm that you do and follow the instructions from there.

If you still have your old Charge 4 you may want to move it out of Bluetooth range if the app is having trouble finding your replacement charge 4.

I hope this helps.  Welcome to the forums!

[Sal3pink]

Hi Julia. Thank you SO much!! That's got it working properly. I really appreciate you taking the time to help me. 

[Julia_G]

@Sal3pink , excellent!  I am so glad that the solution was simple and that worked for you!