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Return authorization

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‎06-03-2020 02:40 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 02:40 - last edited on ‎09-16-2020 19:21 by

I respectfully request  a return authorization for a charge 3 purchased on July 15, 2019 via Amazon. The touch screen is not working properly anymore (it doesn't allow any swiping anymore), and the step tracker yields rediculous numbers of steps completed per day.

 

With kind regards,

 

M. Rossel

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‎06-03-2020 02:52

‎06-03-2020 02:52

Unfortunately, customer support do not monitor these user community pages so you'll need to contact them to make a warranty claim. You can contact them via contact.fitbit.com 

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‎06-03-2020 03:03

In response to SteveH

‎06-03-2020 03:03

Thx for the quick answer, but the page you send me confuses me. which one is the right one to chose? There are a number of buttons to click, none of which seems to fit?

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‎06-03-2020 03:09

In response to ODG-M

‎06-03-2020 03:09

The Live Chat or the telephone support are perhaps the easiest to use. 

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