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Run activity randomly stopping

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‎08-28-2019 14:42 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎08-28-2019 14:42 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

There's nothing more frustrating than trying out a new route for your daily run, relying on your tracker to keep track of your distance/pace, etc., only to look down at your Charge 3 to see that it has stopped tracking your run, exited from Exercise mode and all you see is the time/date on your clock face.  Apparently this is an ongoing issue and hopefully it gets resolved soon because it's annoying as hell!

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

‎08-29-2019 07:10

‎08-29-2019 07:10

It's great to see you around, @gpap925.

 

Thanks for letting us know about the issue you are experiencing with your exercise stopping randomly. 

 

As you were told, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-03-2019 19:36

In response to AlejandraFitbit

‎09-03-2019 19:36

Happened again today....Your team needs to figure this out.  I'm getting very close to trading all of my Fitbit devices for an Apple Watch.  This is ridiculous.

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‎12-10-2019 07:35

In response to AlejandraFitbit

‎12-10-2019 07:35

The same thing has been happening to me when i track activities.  When can I expect this to be fixed?

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‎12-10-2019 09:40

In response to kld34957

‎12-10-2019 09:40

 Not sure when they will fix it, but recently, I have been performing the following routine before every run (seems to work about 95% of the time):

- Disable/enable bluetooth on phone

- Restart Fitbit app on phone

- Start run activity on tracker

 

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‎12-19-2019 08:34

In response to gpap925

‎12-19-2019 08:34

Sounds like i'm just going to keep using Runkeeper instead of Fitbit.  It really is a shame that i still have to use other apps to do things that Fitbit is supposed to be able to do.  

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‎03-12-2020 00:22

In response to AlejandraFitbit

‎03-12-2020 00:22

Hi...question is if I run for say 30 mins and 30 seconds but eh activity stopped at 24 minutes is here a way based on the activity and heart rate that you could update the activity to calculate the real activity time and heartrate to reflect active minutes and average heart rate as you have ll the data in the system...the heart rate is still recorded?

Thanks.

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