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Screen cycles from one screen to another

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‎08-22-2019 20:08 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-22-2019 20:08 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

So, two weeks ago after yardwork my Charge 2 is crazy. As someone else said: The screen just cycles from one screen to another. Sometimes it rests at the “BPM” screen for a while, then it starts to say “Notifications ON” before showing “Notifications OFF” and then it goes to something new. The screen stays active like this until the battery is depleted. I recharge it and the same thing happens. 

I have read replace it. Is truly scrapping it and getting a new Fitbit the only answer? Can it be reset?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-23-2019 13:17

‎08-23-2019 13:17

Hi @kidell, welcome to the Community Forums! Thanks for bringing this to my attention.

 

I appreciate the details that were shared in your post, certainly your Charge 2 is not working as the way we designed it. Let me share with you that there's a process to restart your device, to do so, please follow the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted. 

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‎08-23-2019 18:08

In response to RicardoFitbit

‎08-23-2019 18:08

Thanks. I have reset it twice. I also updated the app on my phone. It continues to behave the same way. 
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‎08-30-2019 19:47

In response to kidell

‎08-30-2019 19:47

Thanks for your reply and update @kidell, sorry for the delay in responding your post.

 

I appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions. 

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