help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen defective on Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2020 21:33 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-14-2020 21:33 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Charge 2 purchased in Nov 2018; replaced by FitBit in July 2019 when dead horizontal lines appeared. Issue has appeared in new device, along with a screen white out. 
I have changed my clock face. 
I have done a hard restart. 
I have performed a long restart. 
Moderator, am I within the warranty period of my replacement Charge 2 and how can I go about getting this one replaced as well? Hopefully third time will be a charm as I’ve been using FitBit products since 2013! 😢

 

image.jpg

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-17-2020 18:14

‎06-17-2020 18:14

Hi @Meaghanmcb, it's nice to see you again posting here in the Community Forums! 

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting over here, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes