help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen has black lines through it-Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2020 09:54 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 09:54 - last edited on ‎09-16-2020 19:21 by

I am in contact by e-mail and I have tried restarting my device, several times, then asked to do a long restart which I have 3 times! 

Then decided to un pair and re-pair now it can not find my Fitbit 3 at all (I have an iPhone 6 and a iPad Air). Have only had it since Christmas and it was working fine until the weekend, now it is unclear to read and will not sync at all and can not be found on Bluetooth. 

 

Please advise

 

Moderator edit: personal info removed

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-16-2020 17:17

‎06-16-2020 17:17

Welcome to the Fitbit Community @DebHor.

 

I'm sorry to hear that your Fitbit Charge 3 has black lines through the display. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

 

Since you've been in touch with Customer Support, I would recommend updating them in order to obtain further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes