11-27-2023 08:53
11-27-2023 08:53
Charge 4: I need to swipe down to update my screen, every time including when I’m actually viewing it while using it. The steps used to keep counting on screen, now, since latest update, I need to swipe down to see total steps. No running count
11-28-2023 03:15 - edited 11-28-2023 03:20
11-28-2023 03:15 - edited 11-28-2023 03:20
Welcome back to the Fitbit community, @BCLeary!
I've moved your post to the corresponding community forum to keep things organized.
Sad to hear that you're having issues with your Charge 4. As a first step to hopefully get things fixed, I'd suggest to first sync your device to not not lose any data it might tracked so far. Next please restart your device as mentioned here:
How do I restart my Fitbit device?
I'll keep my fingers crossed.
11-28-2023 06:42
11-28-2023 06:42
Thankyou, I’ll give it a go. 👍🏼
11-29-2023 03:48
11-29-2023 03:48
You're welcome, @BCLeary.
I'll keep my fingers crossed.