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Charge 3 won't sync

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‎11-29-2023 09:38

‎11-29-2023 09:38

This started today. My Charge 3 won't sync. I've rebooted it, but nope. Was there an update of the app?

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‎11-29-2023 11:36 - edited ‎11-29-2023 11:40

‎11-29-2023 11:36 - edited ‎11-29-2023 11:40

It's good to see you participating in the community @Marzia.

Thank you for sharing the inquiry regarding the difficulty with your Charge 3 and for trying to fix it on your own. I'm sorry to know that.

Please, confirm that you already did the restart procedure as described in this article.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

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