Setup Charge 2 on new PC wont work

[Hanny]

been trying for about 3 hours going round and round in circles .. so frustrated and upset.. any suggestions other than taking and axe to my new pc thanks in advance

Moderator edit: Subject for clarity 

[SteveH]

You say "new PC". Does this mean you have changed your PC and have previously set up your Charge 2 on an old computer, or is this the first time you have tried to set up your fitbit?

I ask in case you have previously set up your fitbit, in which case there is no need to set it up again if you get a new PC. It should be just a case of downloading the app and signing in to the id and password you used before.

If I've got the wrong idea then can you give us a bit more info on what process you are following and where you are getting stuck?

[Hanny]

thanks for your reply.. I did reply via my email but maybe they dont come to you.. Yes I bought a brand new Desktop PC and installed Fitbit app, it would not sync.. didnt matter what I did.. kept getting an error saying to try again .. well try again I did several times.. to cut a long story (and day) short I ended up trying to put it back on my old desktop, I am old and dont use phones or tablets they are to small for me..at the moment I am back on older desktop, fitbit synced but dashboard is weird, I like to use the hourly step counter that is gone, the sleep function as I am a bad sleeper thats gone.. when I go to forums for help says to go to edit which I did.. scroll to bottom of page to add tiles you like .. well I can scroll with all my might and no new tiles appear,  I am so upset about the hours I have spent trying to no avail.. I am fairly computer literate but this is doing my head in .. sorry Steve but this is really taking its toll on me.. I am so upset..  cant afford to spend another whole day going round and round in circles.. one thing I did do which I thought might fix things is delete my charge 2 from the account thinking I could add it again.. maybe thats the problem.. wish there was a phone number I could ring for some help .. I am in Australia.. I search for help items on one pc and then try it on the other nothing works.. regards Hanny 

[SteveH]

It sounds like it is not going to be possible to resolve this in the community and it might be easier for you to speak to someone on the phone, as you suggest, or for you to use the web chat option. I don't think there is a phone number for Australia so if you'd rather not make an international call then the web chat may be better.

Hopefully being able to talk it through will help.

Customer support's contact details are at: contact.fitbit.com

I will also flag your post for the attention of a moderator who may be able to help or get you in touch with customer support.

[Mandurah]

Hello Steve I am sorry I havent updated my query .. was on the phone to Fitbit help and they tried several things and nothing would work.. in the end it was decided that the bluetooth on my tracker wasnt working so they are going to give me a new one.. thanks again for your help.. much appreciated.. kind regards Hanny

[Mandurah]

Had to put my name as Mandurah (where I live) as wouldnt accept Hanny grrrrr

[HeydyF]

Hi @Hanny, I appreciate the time you have taken to try to fix these issues. As my friend @SteveH suggested, I'd like to know if you could contact our Support team for further and step by step help? If so, what was their solution?

@Mandurah, welcome aboard! Sounds great that our Support team helped you out. 😉 Please feel free to keep me posted in you need further help! 

I'll be around guys!