12-05-2022
22:46
- last edited on
12-13-2022
15:33
by
MatthewFitbit
12-05-2022
22:46
- last edited on
12-13-2022
15:33
by
MatthewFitbit
My charge 4 has stopped recording my sleep pattern. I have rebooted it but it makes no difference. The fitbit is nearly new. What else can I try, or should I return the fitbit under guarantee.
12-06-2022 14:32
12-06-2022 14:32
Hi there @Piddo, it's great to have you in the Community.
Thank you for the information.
When your body is completely at rest and you haven’t moved for about an hour, your device should record that you’re asleep. Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:
If you haven't done so already, please follow the steps listed here below:
In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details.
I'll be around.