Some features stopped working on Charge 3

[TheOldLady]

Over the last year my Charge 3 have lost  A LOT of features.

- I have set the alarms - and none is working

- I have set the notice to move each hour - it is not working (that's why I set the alarms, to get some kind of notice)

- I used to get some kind of gratulation when I reached the 10.000 steps for today - I don't get it anymore

- the last month or so when I synchronize I get like 35.000 or even 85.000 steps ..... after synchronized 3-4 times it gets the right number of steps.

So could someone please restore the old and working software????

By the way, if I search for Charge 3 on the Fitbit homepage it is impossible to find - wonder why.......

Moderator edit: subject for clarity/format

[JohnnyRow · Accepted solution]

It sounds to me like your settings got changed rather than Charge 3 having lost features.

Maybe you are in Sleep Mode or have Do Not Disturb turned on.

I'm not sure what you mean by looking for Charge 3 on Fitbit home page.  If you mean the Fitbit Store, Charge 3 has been discontinued since the Charge 4.

If you mean as a Product Help Forum, it is in with Other Charge Trackers (other than Charge 4).

[TheOldLady]

Sleep and Do not disturp was set. So problem solved - thanks a lot. And .... as I dig down in my memory I think that was about the time my son was looking and playing with my watch. He's like 'what happens if I press this?' 

And about looking for Fitbit store, yes, but why  not showing information about a watchs that I can still buy???? I don't get it. 

Now I will cross my fingers that I can syncronize the watch, I can see that a lot of people have the same problem as I have about not syncronizing or showing way too high number of steps.

[WilsonFitbit]

Hello @TheOldLady. It's great to see you around! @JohnnyRow I'm also glad to see you around and thanks for your input! 

I'm happy to know that the instructions provided by @JohnnyRow helped to resolve your concern. In regards with your inquiry for information about Fitbit watches, I recommend visiting the following link: https://www.fitbit.com/global/us/products/find-your-fit. 

On a side note, please note that your feedback is very important and it helps to continue working on improvements to our services and products. 

See you around.