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Step count lost after clock face change

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‎02-06-2020 15:49 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-06-2020 15:49 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

Hi all,

 

So today was a first day with my Fitbit (Charge 3) and at the end of the day I decided to change my clock face. After I did that I lost all the steps from today. I should've had about 8,000 steps when all of a sudden I was back to 0. This is concerning. How do I get these steps back? Also, is there any guarantee that this won't happen again?! What's the point of a fitness tracker when you can't trust it.

 

Thanks for your help.

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‎02-06-2020 16:55

‎02-06-2020 16:55

Did you check the App?

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‎02-07-2020 05:53

In response to SunsetRunner

‎02-07-2020 05:53

I did, the step count was lost there too. Weird thing though, about 4 hours later I took off my watch to shower. When I put it back on all my steps were back...

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