help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps/walks not recorded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2019 17:15 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎11-17-2019 17:15 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Lately the fitbit app has been missing thousands of steps and not tracking walks at all. For example today I have 15,000 + steps yet the app shows only 9000. I logged out and back in; deleted the app from my ipad and reinstalled; went on to the fitbit website instead of the app but no change. This is about the 3rd or 4th time this has happened over the past 2 weeks. Does anyone know what’s going on???

 

 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-02-2019 23:03

‎12-02-2019 23:03

You mention the app missing, but are the steps showing up on the Charge HE? 

If so then sync the tracker, or at least check what time the tracker last synced. 

Best Answer
0 Votes