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Stopped Syncing

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‎01-21-2020 12:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-21-2020 12:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

My Charge 2 has been syncing fine with my phone up to now but all of a sudden it has stopped syncing.  I have looked on the troubleshooting page and my phone , a Samsung Galaxy A70, is not listed as being compatible.  Why has it been compatible up to now but has stopped?  I can't get it to sync at all.  My phone can find it when I go on bluetooth but when I look on the fitbit app it says device not found ..... getting frustrated now.  I've unpaired it and tried to pair it again.  Any suggestions? 

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6 REPLIES 6

‎01-21-2020 20:28

‎01-21-2020 20:28

I am having the same problem. My phone is an LG Tribute Empire. The app says my device is not found and my phone is no longer listed as compatible. I've had this phone for almost a year and never had this problem.  It last synced Sunday at 2:00. Any help will be appreciated.

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‎01-21-2020 20:34

In response to MGKeatts

‎01-21-2020 20:34

Wow. 38 seconds after posting my reply it my fitbit and the app suddenly found each other again!

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‎01-22-2020 07:43

In response to MGKeatts

‎01-22-2020 07:43

Hurray mine started working again too - it synced !
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‎07-28-2020 15:08

In response to MGKeatts

‎07-28-2020 15:08

Same issue.  It synced Sunday at 10:30 and now it is no longer paired so it cant sync.  

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‎07-28-2020 15:11

In response to MGKeatts

‎07-28-2020 15:11

I have an LG tribute Empire too.  Phone and fitbit have worked fone but now it days can find device.  When i go to settings on my phone, it shows a charge 3 but it cant pair.  I dont understand 

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‎07-28-2020 15:29

‎07-28-2020 15:29

Mine just stopped too.  It synced 2 hours ago and now it won't.   Says my phone is not found.  Very weird.  I'll keep trying.

 

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