help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 13:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-19-2019 13:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My Fitbit Charge 2 has stopped syncing suddenly.  I've tried all of the troubleshooting tips but nothing is working.  Any suggestions?  I'm getting the information on my device but not on the dashboard.  Any help is appreciated!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-19-2019 15:17

‎07-19-2019 15:17

I'm having the same problem. Have tried the troubleshooting tips too. I get info on my device but it doesn't sync with my phone app unless I unistall then reinstall the app. I tried a different device, a Samsung tablet, but it can't see the tracker to pair with it at all.

Need help please.

Best Answer
0 Votes