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‎01-08-2020 08:02 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-08-2020 08:02 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

I reached out to support via chat and Juan was wonderful! I thought I would get a survey to report his great service, but I didn't.

 

I really appreciate his work troubleshooting and when that didn't work, he checked warranty and set me up with am email to get a replacement device. I love my Charge 3 so I am thankful they are so willing to do a one time replacement of my device even though I was out of warranty. 

 

 

Moderator edit: subject for clarity

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‎01-09-2020 08:09

‎01-09-2020 08:09

Welcome to the Community, @J-rad83.

 

I am glad to hear that you are enjoying your Charge 3, that you will be receive a new unit and that you are satisfied with the support you received from our team. Rest assure that I will share this to the correct person.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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