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Synchronize problems after charging

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‎02-14-2019 08:07 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-14-2019 08:07 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit Charge 2 doens't synchronize with my phone (android) anymore while/after I recharge my device. After reïnstalling the device it synchornizes again till I plug the charger in...

In the Charge 2 menu there is an exclamation mark behind now synchronizing, it tries to sync again after I press it but after a while the exclamation mark appears again.

Another problem is on the device itself. It shows the battery status, but it doesn't change.

Only the numbers which it is at after reïnstalling/charging appears on the device and doens't go down.

 

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3 REPLIES 3

‎02-14-2019 08:38

‎02-14-2019 08:38

Mine is doing the exact same thing. I've tried disconnecting bluetooth, recharging, restarting.. I haven't deleted because I am in the middle of a challenge and dont want to lose my data. 

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‎02-14-2019 08:46

In response to Kmierzwa

‎02-14-2019 08:46

I just discovered that when I reset the Charge 2 (holding the button a few seconds while charging) it connects again, the data won't be lost this way. Still very strange, this shouldn't be necessary.

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‎02-16-2019 13:47

In response to HenkVis

‎02-16-2019 13:47

For some Android users their seems to be an issue of syncing with the latest app update.

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