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Syncing and Battery Issues

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‎10-21-2019 13:40 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-21-2019 13:40 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Hi all,

 

I have recently got a new Samsung phone, but am now unable to sync by Fitbit up to my new phone.

 

Last week, I was abroad for work and was unable to change timezones on the Fitbit. Since then, my battery is lasting approx 36 hours. My usual battery life would have been around 4 or 5 days before this happened.

 

Can anyone advise? The syncing is the major issue, and I feel the battery draining is because of this.

 

Any advice would be greatly appreciated.

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‎10-21-2019 13:48

‎10-21-2019 13:48

I forgot to add that I have tried to Update Tracker Software numerous times, to little success.

 

It's getting to the point sadly, where I am tempted to look for a new smartwatch.

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‎10-21-2019 13:53

In response to IsMiseDaniel

‎10-21-2019 13:53

Sadly I'm in the same boat. I've upgraded from a Samsung J1 to an A20 and l can't get my fitbit to sync.  I've reinstalled the app bit no change. It will be bye bye to fit bit if l can't fix the problem. 

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